Role Purpose

Zain Iraq is actively recruiting to hire a Merchants management Senior specialist Responsible for sourcing, onboarding, and managing merchant partners for Zain’s loyalty program. The employee will drive acquisition efforts and maintain strong relationships with merchants to ensure a rich and attractive loyalty offering.

Responsibilities

• Identify, approach, and negotiate with potential merchant partners.
• Support contract execution and onboarding processes for new merchants.
• Manage day-to-day relationships with assigned merchants to ensure satisfaction and active participation in the loyalty program.
• Track merchant performance (e.g., redemption rates, customer feedback) and recommend improvement actions.
• Coordinate marketing activities and promotions with merchants.
• Ensure merchant compliance with loyalty program terms and Zain brand guidelines.
• Ensure Mystery shoppers on regular basis with each merchant.

Education, Experience and Competencies

Education

• Bachelor’s degree in Business, Marketing, sales or a related field.

Experience

• 2–4 years of experience in sales, partnerships, business development, or account management.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to manage multiple accounts and prioritize tasks effectively.

Competencies

Behavioral

• leadership skills
• working with teams
• Communication skills
• Self-motivation skills

Technical

• Data analytics
• Addressing problems
• Working with numbers

IDE Competency

• Courage to Engage
• Addressing Bias
• Allyship