IT Service Desk Specialist
Full time @Al-Mansour Iraqi Automotive Co. posted 4 weeks ago in Technology / InternetJob Detail
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Job ID 5784
- Career Level Mid
- Experience 1+ Year
- Gender Male or Female
- Industry Automotive
- Qualifications Bachelor s Degree
Job Description
Job Role
Helps end-users resolve issues with computer hardware or software. Responds to user inquiries, troubleshoots and diagnoses problems and identifies solutions with IT equipment and applications
Job Responsibilities
- Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media
- Develop knowledge and understanding of the organization’s policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards.
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Draft and maintain basic technical and/or user documentation to a high standard, and create backup files to ensure instant recovery if problems occur
- Extract and combine data to generate standard report
- Help manage internal clients by carrying out standard activities and providing support to others
- Help others get the most out of the ticketing system by providing support and advice
- Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure
- Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary
- Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business
- Provide fault isolation and resolution to limit and address issues promptly
- Support implementation of required security measures, such as firewalls or message encryption, monitoring performance to notify security experts of any problems
- Use the knowledge management system to access specific information
Education
Bachelor Degree in Information Technology or Relevant field of study preferred
Required Qualifications & Skills
Qualifications
- 1–3 years of experience in IT support or service desk role.
- Certifications such as ITIL Foundation, CompTIA A+, Network+, or Microsoft certifications are a plus
Technical Skills
- Proficiency in troubleshooting Windows and/or macOS operating systems.
- Knowledge of Active Directory, user account management, and permissions.
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
- Familiarity with networking basics (TCP/IP, DNS, VPN, Wi-Fi).
- Understanding of ITIL principles and ticket management systems (e.g., ServiceNow, Jira, Zendesk).
- Basic knowledge of cybersecurity practices (password management, phishing awareness, endpoint protection).
Soft Skills
- Strong problem-solving and analytical skills.
- Excellent communication (oral and written) and interpersonal skills.
- Customer-service orientation with patience and empathy.
- Ability to work under pressure and manage multiple priorities.
- Attention to detail and strong documentation habits.
- Teamwork and willingness to collaborate with cross-functional teams.
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