Customer Delivery Lead
Full time @Nokia posted 6 days ago in Customer Service / Call CenterJob Detail
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Job ID 6762
- Career Level Entry
- Experience 1+ Year
- Gender Male or Female
- Industry Technology
- Qualifications Bachelor s Degree
Job Description
As the Customer Delivery Lead for the Market Services Middle East Team at Nokia, you will play a pivotal role in delivering high-impact projects and ensuring operational excellence for our key customers. You will collaborate closely with a team of Project Managers and Technical Managers while interfacing with C-level executives in customer organizations to enhance customer satisfaction and project governance. Our work environment is dynamic and collaborative, fostering innovation as we tackle complex challenges in cloud-native software and as-a-service delivery models. You will have financial ownership of the accounts you lead, driving project performance and identifying business opportunities for further growth. Join us in shaping the future of communication services and making a real difference for our customers!
Your responsibilities
- Lead the delivery of CNS projects and Care services for key customers, ensuring seamless execution and high customer satisfaction.
- Interface with C-level executives within customer organizations to manage relationships and drive project governance.
- Oversee a team of Project Managers and Technical Managers, providing guidance and support for project initiatives.
- Assume financial ownership for revenue and margin related to assigned accounts, ensuring contractual commitments are met.
- Accountable for delivery management throughout the entire project lifecycle, from Bid decision to execution and handover.
- Identify business opportunities for upselling and collaborate with CX and BG teams to maximize customer value.
- Conduct project portfolio performance reviews, leading internal and external meetings to assess execution performance, manage resourcing and performance forecasting in collaboration with BG Delivery teams to optimize project success.
Your skills and experience
You have:
- Bachelor degree of engineering or computer science.
- Core and Business Application competence, preferably in Nokia portfolio
- Experience in Greenfield launch of new operators, and previous experience in a similar role
- Strong customer management skills with interaction at C-level
- Solid financial management capabilities
- Proven leadership experience in managing teams both onsite and remotely
It would be nice if you also had:
- MBA or equivalent advanced degree
- Experience in swap projects
More information
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development – for your role and beyond
About Us
About Nokia
Join us in creating the technology that helps the world act together.
We are a B2B technology innovation leader, pioneering networks that sense, think and act™, putting the world’s people, machines and devices in sync to create a more sustainable, productive and accessible future.
About the Business Group
In Cloud and Network Services, as Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role’s requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.
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