Key Responsibilities

1. Providing Product training to Service partners on utility PV and ESS systems
2. Provide after-sales service for key customers related to utility PV and ESS systems through telephone and email to achieve good customer satisfaction
3. Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
4. Support the line manager to oversee utility PV and ESS systems support operations and handle escalation inquiries raised, work experience in low voltage and High voltage
5. Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
6. Perform basic O&M by monitoring systems remotely and basic warranty work
7. Conduct product testing, fault diagnosis, and repairs at the workshop
8. Track complex technical problems and coordinate with internal teams (technical and R&D team) to efficiently deliver high-quality solutions to customers’ issues
9. Continuously develop knowledge of all relevant products and services
10. Communicate with the management, sales team and customers to support the business development

Skills and Experiences Required

1. Electrical Engineering, Renewable Engineering and or similar background
2. At least 5 years of technical support and product maintenance experience preferred
3. Excellent communication skills (Written and Verbal) in English and used in local communication as per the location
4. Excellent and professional telephone customer service kills
5. Strong problem-solving and analytical skills
6. Strong organization and time management skills handling multiple tasks at once