Conducting surveys on customer preferences and statistical data in order to support customers during their decision-making process regarding

product designs, prices, purchasing decisions, satisfaction level, brand image, distribution channels, offers and promotions. Proposing new area

for coverage expansion and giving feedback to all coverage complaints.

·      Monitor the market updates through various information sources

·       Communicate market updates and relevant information to direct superior in hierarchy/coordinator/manager and through a chain of command after validation

·       Provide market parameters to help the market research team in benchmarking the local and regional markets. (Prices, services, quality of service, and others) for GSMA, CDMA-Wireless, ISP & FTTH operators.

·       Report tracking info on customer feedback via social media and market channels related to offers & promotions price amendments.

·       Conduct ad-hoc, recurrent investigations & tests on specific Asiacell products/subjects and upon request from the commercial management

·       Contribute to preparing market research and economy reports from marketing regions to be consolidated and shared with management

·      Prepare reports on advertising materials availability: Billboards, banners, posters and leaflets distribution channels and outlets

·      Tracking the internal research projects on time and conducting tests on products & services frequently

·       Supporting marketing research section (interviews with the customers, analysis, and attending fieldwork with the research agency)

·      Computer Skills (specially MS Excel and Power point)

·      Language skills (English, & Arabic)

·      Telecom market knowledge.

Behavioral Competencies:

·      Delivering Results & Fostering Ownership

·      Building Customer Value

·      Networking & Influencing Collaboratively

·      Leading Teams

·      Driving Change

Technical Competencies:

·      Market Intelligence

·      Analytical Thinking

·      Market Research & Study

·      Statistics

·      Telecom Market & Industry Knowledge

·      Networking & source