Position Summary: 

The Registration Officer plays a central role in supporting the academic journey of students by ensuring accurate enrollment, registration, academic record maintenance, and service-oriented support.  This position requires exceptional attention to detail, a commitment to student success, and the ability to manage high-volume, time-sensitive processes typical of a rapidly growing startup university.

The ideal candidate is organized, calm under pressure, tech-savvy, and committed to providing an excellent student experience while upholding institutional policies and standards.

Core Duties & Responsibilities 

1. Student Registration & Enrollment Coordinate all aspects of student course registration each semester.

Assist students with adding, dropping, and withdrawing from courses.

Ensure accuracy of registration data and timely processing of student requests.

2. Academic Records Management Maintain accurate and confidential student records in the university’s Student Information System (SIS).

Process transcripts, enrollment verifications, degree audits, and academic status updates.

3. Frontline Student Support Serve as the first point of contact for student inquiries related to registration, schedules, academic records, and policies.

Provide clear guidance and troubleshoot common issues with empathy and professionalism.

4. Coordination with Colleges & Departments Work closely with academic departments, advisors, and faculty to ensure smooth registration processes and accurate course listings.

Support communication on registration deadlines, academic calendars, and policy updates.

5. Compliance & Policy Adherence Ensure all registration and record management activities comply with university policies, accreditation standards, and ministry regulations.

Support audits, reporting requests, and data verification procedures.

6. Systems & Data Support Use SIS and related software to input, update, and extract student data.

Identify system issues and collaborate with IT to resolve errors or optimize processes.

7. Graduation & Certification Processes Assist with graduation audits, commencement preparation, and issuance of diplomas and certificates.

Verify completion of academic requirements in coordination with Academic Affairs.

8. Continuous Improvement & Process Development Participate actively in improving workflows, forms, communications, and student services.

Support the development of new procedures that enhance efficiency and student satisfaction.

9. Reporting and Analysis Make regular and one-time reports on enrollment, registration, academic standing, and headcount.

Help make sure that data is correct for institutional research and accreditation reports.

10. General Office Support keeps records, forms, and materials for students.

11. Help with events for Student Affairs, advising periods, and orientation.

Minimum Requirements 

Bachelor’s degree in education, business administration, public administration, or a related field.

Experience working in an academic or university office (1–3 years preferred).

Good at using computers, including MS Office and student data systems.

Very good at paying attention to details, being accurate, and organizing things.

Great English writing and speaking skills.