Customer Relationship Management

Bajger Company is looking for a bright and aspiring Candidate for the following vacancy:

Position: Customer Relationship Management

Hours: 8 Working Hours- 6 Days per week (Sat-Thu)

Location: Erbil, Kurdistan Region

Duties and responsibilities:

• · Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• · De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• · Call clients and customers to inform them about the company’s new materials, services and policies.
• · Review customer or client accounts, providing updates and information about warranties and other needful information.
• · Help to train new employees and inform them about the company’s customer management policies.
• · Researching required information using available resources.
• · Handling and resolving customer complaints regarding product sales to customer service problems.
• · Managing administration, communicating, and coordinating with internal departments.
• · Recording details of comments, inquiries, complaints, and actions taken.
• · Completing call notes and call reports as necessary and updating them in the CRM.

Education, Job Requirements & Skills:

• · Proficiency in Kurdish and English, and Arabic language (Spoken and Written).
• · Bachelor’s degree, high school diploma, or equivalent preferred
• · Strong communication, both written and verbal
• · Great active listening skills
• · A patient and empathetic attitude
• · Strong time management and organizational skills
• · Adaptability and flexibility
• · Comfortable working in fast-paced environments
• · Computer literacy
• · Phone skills, including familiarity with complex or multi-line phone systems
• · In-depth knowledge of a company’s services
• · Ability to speak multiple languages, especially those common among callers
• · Able to prioritize work and succeed under deadlines

To apply:

· Interested applicants can submit their most recent CV via Easy Apply on LinkedIn or on email to Jobs@bajger.com.

· Only short-listed candidates will be contacted.