Job Summary:

We are seeking a skilled IT Help Desk to provide first-level technical support to users within the organization. The IT Help Desk Technician serves as the front-line support for all technical service issues within the organization. This role is critical in ensuring smooth operations by assisting users with software, hardware, and network-related problems. The ideal candidate is a problem-solver with strong communication skills, a passion for technology, and a commitment to excellent customer service.

Key Responsibilities:

• Serve as the first point of contact for end-users seeking technical assistance.
• Diagnosing and troubleshooting hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, printers, phones, and other IT equipment.
• Support and maintain user account information including rights, security, and systems groups.
• Escalate unresolved issues to the appropriate IT personnel or vendors.
• Document technical issues, solutions, and processes in a ticketing system.
• Assist in the setup and maintenance of conference rooms and AV equipment.
• Provide basic training and guidance to users on IT tools and services.

Qualifications and Requirements:

• Bachelor’s degree in computer engineering, Information Technology, or related field (preferred) .
• 1 year of experience in an IT Help Desk or technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft 365, Active Directory, and common business software.
• Basic understanding of networking (TCP/IP, DNS, DHCP).
• Excellent problem-solving and communication skills.