AUIB is seeking a dynamic and experienced IT Solutions Engineer to drive its mission of delivering efficient, reliable, and user-focused academic and administrative systems. In this pivotal role, the IT Solutions Engineer will support system configuration, manage user access, troubleshoot enterprise applications, test updates, and help optimize university technologies for students and staff.

If you’re an innovative leader with a passion for improving enterprise systems and elevating user experiences, this role is for you. Whether you’re actively seeking a new challenge or passively considering your next step, AUIB offers an exciting opportunity to make a lasting impact.

Key Responsibilities:

1. Diagnosing and resolving technical issues to ensure system stability and user satisfaction.
2. Support the implementation of new systems and applications to meet specific academic or administrative requirements.
3. Partner with university departments to understand their needs and propose technology-based solutions
4.  Help align IT strategies with the university’s broader mission and goals by evaluating and recommending new technologies.
5. Create technical documentation and communicate technical concepts to non-technical users.
6.  Conduct thorough testing of updates within the test environment before deploying them to the production environment.

Ideal Candidate Profile:

1.    Commitment to academic excellence and student success.
2.    Integrity and professional ethics.
3.    Collaboration and teamwork across departments.
4.    Service orientation and responsiveness.
5.    Commitment to diversity, equity, and inclusion

Education and Experience:

•    Required Education: Computer Sciences (BS), or in Computer Software Engineering
•    Years of Relevant Experience: minimum 3 years of similar work experience, preferably in an academic environment .

•    Specific Skills or Expertise:
1.    Strong understanding of enterprise systems with experience configuring, managing permissions, and maintaining accurate organizational and employee data records.
2.    Experience with system troubleshooting and support, resolving application issues, access problems, and ensuring smooth daily operations for end-users.
3.    Knowledge of SQL and database concepts for data validation, reporting, and supporting administrative system workflows.
4.    Familiarity with academic and administrative software, including learning management systems, library systems, and student information systems.
5.    Experience in testing system updates and documenting processes, including preparing user guides and supporting training sessions for staff.

•    Personal Attributes: 
1. Commitment to academic excellence and student success.
2. Integrity and professional ethics.
3. Collaboration and teamwork across departments.
4. Service orientation and responsiveness.
5. Commitment to diversity, equity, and inclusion.