Duties and Responsibilities:

• Establishing and managing an efficient, productive, and profitable workshop operation in line with Dealer standards.
• Leading, supervising, and motivating service team members, including technicians and service advisors, to achieve operational and sales targets.
• Developing and implementing policies, procedures, and operational strategies to meet business objectives.
• Planning, developing, and executing programs to improve service performance and customer satisfaction.
• Training and developing local staff according to operational and manufacturer requirements.
• Overseeing and controlling day-to-day service department activities.
• Coordinating and communicating with Head Office and Distributor as required.
• Preparing and submitting daily and monthly operational and performance reports to management.
• Ensuring high levels of customer satisfaction and handling escalated service issues professionally.
• Ensuring all Service, SSC, and Warranty work complies with Distributor and Manufacturer standards, policies, and procedures.

Education, Job Requirements & Skills:

• Minimum 5 years of experience as a Service Manager or in a senior service leadership role within the automotive industry.
• Proficiency in Kurdish and English (spoken and written).
• Strong knowledge of workshop operations, warranty procedures, volumes, and service processes.
• Associate’s degree or higher in Automobile Engineering or a related field.
• Proficiency in MS Office and service management systems.
• Excellent leadership, customer service, interpersonal, and communication skills.
• Strong organizational, planning, analytical, and decision-making abilities.
• Ability to work under pressure and meet deadlines.
• Strong reporting and performance monitoring skills.
• Team-oriented mindset with the ability to lead and motivate staff effectively.